Student Orientation

We are excited you’ve chosen to begin your veterinary assistant career with us! We want you to be successful. This will require a few things from you. Please read through this information and contact us if you need any help!

To begin your studies: The website for your online schooling is When you load that page, choose the Login option on the top right (in the black bar). Scroll down until you see ACT (animal care training), and choose that option to login to. Type your User ID in the box at the top, along with your password. (These are issued when you pay). This will launch your online study units. Begin at Unit 1 and progress as you can. Each task to complete has an Action column. You must click on this hyperlink and read what is prompted. When you have completed this, the box in the Status column will turn green. For the Skill Validations listed on the bottom, you need to read hyperlink, but the large box will not turn green until your supervisor has verified you have completed the task at the in-hospital labs.

In-hospital labs: There are 3 labs. You will need to contact Katie Shepherd after you have completed units 1-4 (or can project a time when you will). All labs are held bi-monthly on Fridays. The second lab will be after you have completed levels 5-10. The final lab is set as more of a job-shadow, allowing you to be as hands-on as the day and circumstance allow.

Videos: As you progress through the units, you will watch videos. You will need to watch the video in its entirety. When you have finished, click on “Take Review” to the left of the video screen. You may take the review as many times as you like.

Dress and appearance: Our clients come seeking medical assistance, some at very distraught moments. Our goal is to never distract from providing them with the best medical care and attention we can provide. For this reason, employees and students will maintain a very professional dress and appearance. This means, that visible tattoos will need to be covered, piercings will need to be removed, hair style will be neat, and at least a scrub top will be worn. If you do not have a scrub top, we have one for you. However, you should consider purchasing your own, as you are sure to need it for your externship. If you have any concerns regarding these standards, please contact us.

Girls/Women: We will need to know if you are or think you may be pregnant. The labs can still be completed; we will just need to be more cautious for the safety of your child.

Hazards in the workplace: Physical injury may occur. Always utilize proper restraint and handling to avoid bites

Hazards in the workplace: Zoonotic disease (transferred from animal to human) may be contracted. We help sick animals. Proper glove wearing and hand washing may reduce the risk of contracting: Sarcoptic mange, Ringworm, Leptospirosi, Giardia, Coccidia, and Chlamydia. Cat scratch fever may be avoided by utilizing proper restraint. Plague and Lyme disease may be avoided by treating for fleas and ticks, respectively. Toxoplasmosis may be avoided by using proper protocol to clean up cat feces. If you are pregnant, do not clean up cat feces. Rabies may be avoided by always collecting and knowing an animals' vaccine history, and utilizing proper restraint.

Hazards in the workplace: Radiation (xrays) may be dangerous, especially because they are invisible and their effects are cumulative. We always wear proper personal protective equipment to minimize exposure. If you are pregnant, or under the age of 18, you will not be allowed to assist in radiology.

Hazards in the workplace: Anesthesia (either liquid or vapor form) may cause chronic 2nd-hand exposure leading to headache, fatigue, irritability, drowsiness, impaired problem solving abilities, infertility, spontaneous abortion and congenital birth defects. It is your responsibility to notify your supervisor if you are pregnant or under the age of 18 to minimize exposure and risk.

Hazards in the workplace: Exposure to drugs may be dangerous. Chemotherapy drugs will always be handled by a trained staff member, mainly the veterinarian. Avoid exposure and contamination of any modified live virus (from vaccines) by properly re-capping needles and avoiding puncture wounds. Common cleaning agents may also be dangerous when used or mixed. Always wear proper safety equipment.

Preparing for your Veterinary Assistant Level exam: At this point, you have completed all online units, all in-house labs (level 1 only), all hours and skills for your externship, and should be ready to take the final exam. There are a few resources available to help you study. On the main page of ACT after you have logged in, there is a tab that says “My Account.” Find the tab that says “Testing”. Then next to Veterinary Assistant 1, click on “watch all remaining videos.” Take the reviews at the end of each video. Once you have watched all the videos, you will be able to take a 50 question multiple-choice practice test. If you can consistently pass the practice test with 80% or above, then you should do well on the final exam!

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Office Hours

Our Regular Schedule- May be different due to Covid


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm


7:30 am-5:30 pm